Braman Motorcars
  • West Palm Beach
  • West Palm Beach, FL, USA
  • Full Time

2 Years Experience required as a Service Advisor.

BMW/MINI experience preferred.

Major responsibilities:

 

Promote the sales of parts and labor

Identify and understand the customer's service needs

Understand the BMW or MINI product and service lines

Document the service needs and repair information and vehicle condition upon arrival by completing walk around inspection in the service drive.

Ensure the repair order is accurate and complete

Inspect the vehicle to make sure it is ready for return to the customer

Ensure warranty repairs and approve adjustments within standard warranty periods

Coordinate with team leader and technician by going to the shop on a frequent basis to determine date of delivery when work is completed.

Advise customer of early or late delivery, or of additional repairs.

Maintain customer follow-up system according to BMW guidelines

Ensure service level provided to the customer is worthy of achieving CSI scores of 96.1 or better

Opening and closing car doors (between 10-15pounds)

Lifting and closing Hoods ((between 10-15pounds)

 

Abilities required:

 

Ability to stand for extended periods of time working on computer screen and greeting customers and visiting formen and technicians in the shop.

Mechanical aptitude to understand customer's service needs

Good communication skills with customers in person, on the telephone and via email.

Ability to get in and out of vehicles

Ability to safely and legally operate a vehicle on public thoroughfare

 

Tasks:

 

Properly perform diagnosis, whether maintenance or repairs, for customer

Verify all authorized work completed and quality check

Receive accurate estimate and parts availability from technician

Maintain a clean driving record and valid driver's license

Keep informed and current with all service-related factory communications

Other duties as assigned.

 

 

 

Braman Motorcars
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