Braman Motorcars
  • West Palm Beach
  • West Palm Beach, FL, USA
  • Commission Only
  • Full Time

Would you like to be a part of one of the country's premier luxury car dealerships? Are you looking for a career with an extraordinary company where opportunity has no limit? Then Braman Motorcars is the perfect career choice! Braman Motorcars is committed to developing lasting relationships with our clients as well as our employees.

Since 1971, we have earned an impressive reputation for customer service excellence through our people. We recognize that our employees are the key to our success!

Braman Motorcars, located in sunny West Palm Beach, Florida, has an immediate opening for an experienced Service Advisor who has a high energy level, a positive attitude that has a desire to provide the highest degree of customer service and integrity.

Only the Best of the Best need apply! Fantastic growth opportunity!

Job Description

Experience preferred. 3 Years experience as a Service Advisor preferred.

Major responsibilities:

Promote the sales of parts and labor

Identify and understand the customer's service needs

Understand the product and service lines

Document the service needs and repair information and vehicle condition upon arrival by completing walk around inspection in the service drive.

Ensure the repair order is accurate and complete

Inspect the vehicle to make sure it is ready for return to the customer

Ensure warranty repairs and approve adjustments within standard warranty periods

Coordinate with team leader and technician by going to the shop on a frequent basis to determine date of delivery when work is completed.

Advise customer of early or late delivery, or of additional repairs.

Maintain customer follow-up system according to guidelines

Ensure service level provided to the customer is worthy of achieving CSI scores of 96.1 or better

Opening and closing car doors (between 10-15 pounds)

Lifting and closing Hoods ((between 10-15 pounds)

Abilities required:

Ability to stand for extended periods of time working on computer screen and greeting customers and visiting formen and technicians in the shop.

Mechanical aptitude to understand customer's service needs

Good communication skills with customers in person, on the telephone and via email.

Ability to get in and out of vehicles

Ability to safely and legally operate a vehicle on public thoroughfare

Tasks:

Properly perform diagnosis, whether maintenance or repairs, for customer

Verify all authorized work completed and quality check

Receive accurate estimate and parts availability from technician

Maintain a clean driving record and valid driver's license

Keep informed and current with all service-related factory communications

Other duties as assigned.

EOE/DFWP

Braman Motorcars
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